Privacy Policy

Welcome to Sutayan (sutayan.in). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

By accessing or using sutayan.in, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected when you interact with our website.

• Personal Information: When you make a purchase or create an account, we collect identifiable information such as your name, billing address, shipping address, email address, and phone number.

• Payment Information: To process your orders, we collect payment details. Please note that we use secure, third-party payment gateways. We do not store your raw credit/debit card numbers or UPI PINs on our servers.

• Automatically Collected Data: When you browse sutayan.in, we automatically receive your computer’s internet protocol (IP) address, browser type, operating system, and data about your browsing behavior on our site to help us improve your user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fulfill, and ship your saree orders.

• To communicate with you regarding your order status, shipping updates, and exchange requests.

• To respond to your customer service inquiries.

• To send you marketing communications, promotional offers, and updates about new collections (you can opt out of these at any time).

• To detect and prevent fraudulent transactions.

• To improve our website functionality and customer service.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. We only share your data with trusted third parties in the following situations:

• Service Providers: We share necessary information with our trusted logistics and courier partners to deliver your orders, and with payment processors to securely handle your transactions.

• Legal Compliance: We may disclose your information if required to do so by law, or if you violate our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies (small data files stored on your device) to maintain your shopping cart, remember your login details, and analyze website traffic. You can choose to disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our website, such as adding items to your cart.

5. Data Security

We implement reasonable security measures and industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Review and update the personal information associated with your account.

• Opt-out of receiving promotional emails or messages by contacting us directly.

• Request the deletion of your personal data from our systems, subject to certain legal or administrative requirements (such as retaining records for completed transactions).

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon their posting on the website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

• Company Name: Sutayan

• Our Weaving Hub- Phulia, Nadia, West Bengal, 741402
  Office- Fuleswar, Uluberia,Howrah,West Bengal 711316

• Email-sutayanloom@gmail.com
• WhatsApp No- +91 8902191558
• Website: sutayan.in